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Industry research shows that processing fees under 2% have no measurable impact on customer behavior, conversion rates, or retention. This type of fee is now a normal part of the online checkout [...]

Yes. Most modern platforms today, especially in food service, ordering, and e-commerce, use a similar model. Charging a small platform or service fee is now a standard approach to support ongoing [...]

Yes. You’re free to customize how the fee appears to customers. Some commonly used options include: Service Fee GoPrep Platform Fee Checkout Processing Software Fee Just let us know what [...]

We don’t offer a subscription-only model for this. Applying the fee to orders is the most fair and scalable way to cover real usage-based costs that vary by store activity. It also ensures we can [...]

Yes. By default, the fee is paid by your customers at checkout. If you’d prefer to cover it yourself, just let us know and we’ll disable it on your checkout and set it as an application fee on [...]

This processing fee helps offset the growing costs of running a high-performance platform. It covers infrastructure that scales with store activity, usage-based services, and third-party API [...]

Big updates ahead for GoPrep – and a new customer processing fee at checkout We’ve got some exciting updates to share that will make GoPrep faster, smarter, and more powerful for your [...]