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We’re Here to Help

Contact GoPrep Support

If you are an existing GoPrep customer, please contact our Support Team through one of the below options.

  1. Email us at [email protected]
  2. Check out our Help Center to create a Support Ticket. You can find the help center here: https://goprep.zendesk.com/

Get in Touch

Frequently Asked Questions

How much does GoPrep cost?

We offer a Starter Plan and a Pro Plan. Both plans get full access to all the features we have to offer, with the only difference being the number of Transactions allowed per month. Please visit out Pricing page for more details.

We also pride ourselves in being one of the only online ordering platforms to not take any additional transaction fees on top of standard credit card fees.

How long does it take to get started?

Registration takes only a few minutes where you fill in some basic contact information about you and your business. Your personal info is protected and we will never spam your email. Once registered and first month paid, you’ll have full access to all of GoPrep’s features.

Most companies are up and running in about 1 to 2 weeks, depending on menu size. If you decide to go with a GoPrep website, that will also take about 2 weeks simultaneously.

GoPrep Support will assist with hands on onboarding for the first 30 days after your first monthly payment is made.

What if I want to leave?

You are not locked in in any way. It’s a monthly subscription that you can cancel at any time by yourself on your Billing page.

How do I add GoPrep to my website?

Adding GoPrep to your website is as easy as copy and pasting your GoPrep menu URL to an “Order Now” or other button on your website. No website? No problem. We can provide a professionally designed template site for a small fee!

Why should I choose you over other options on the market?

As the first software on the market for the meal prep industry, we have the cleanest, simplest, and fastest user experience for both you and your customers. We have the strongest and quickest support system. And we don’t add any additional transaction fees on your orders like our competitors do. So if you want your customers to love ordering from you, get help from us quickly when needed, and not have a software take a percentage from each and every single one of your orders, this decision is a no brainer.

How do I get paid?

You connect your bank account to Stripe in less than 2 minutes. The process looks like this – this is a demo so you can put any random info: https://rocketrides.io/pilots/signup Stripe then pays out to your bank account roughly every 24 hours.